Terms of Service
Standard service terms governing the rights, responsibilities, and quality commitments between V-Livechat and enterprise organizations.
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1. Acceptance of Terms & Authority
By registering for a trial, accessing, or utilizing the V-Livechat platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service.
If entering into this agreement on behalf of a corporate organization (Tenant), you represent and warrant that you possess full legal authorization to bind such entity to these conditions.
2. Service Scope & 30-Day Free Trial Policy
V-Livechat delivers a multi-channel conversation management Software-as-a-Service (SaaS) solution that unifies conversations from Website Live Chat, Facebook Messenger, Zalo OA, and Telegram into a single collaborative workspace equipped with SLA timers, AI Agents, and operational analytics.
30-Day Complimentary Trial
- New enterprise accounts receive full access to core capabilities for 30 consecutive calendar days.
- No credit card is required to initiate your trial period.
- Following expiration, organizations may select a commercial subscription plan or transition to read-only archival mode.
3. Tenant Responsibilities & Channel Keys
When operating the platform, Tenants agree to:
- Maintain Account Integrity: Protect administrative credentials and monitor access privileges assigned to internal personnel.
- Safeguard Secrets & Tokens: Treat third-party credentials (including Meta App Secrets, Page Access Tokens, Zalo Secrets, and Telegram Bot Tokens) with highest confidentiality.
- Lawful Usage Only: Never leverage the software for unsolicited mass spam, fraudulent campaigns, abusive content, or illegal communications.
- Platform Policy Adherence: Comply strictly with developer terms imposed by Meta Platforms, VNG Zalo, and Telegram on respective channels.
4. AI Agent Governance & Liability Disclaimer
The integrated AI Agent functions as an automated contextual assistant operating upon scenarios and proprietary knowledge bases curated by the Tenant.
Notice Concerning AI Responses and Accuracy
The Tenant retains sole responsibility for reviewing and verifying knowledge base files, pricing schedules, and operational scripts provided to the AI. While V-Livechat supplies live agent handoff safeguards, V-Livechat shall not be liable for economic commitments or factual discrepancies arising from erroneous customer-supplied training context.
5. Service Availability & SLA Commitments
We are dedicated to providing enterprise-grade platform reliability:
- Availability Target: We target a monthly service uptime percentage of not less than 99.5%.
- Scheduled Maintenance: Essential infrastructural maintenance will be scheduled with at least 24 hours advance notification.
- Force Majeure Exclusions: Target metrics exclude outages attributable to third-party outages outside our direct control (e.g., global Meta Messenger API downtimes, undersea fiber cable cuts, or volumetric cyber incidents).
6. Data Ownership & Intellectual Property
Tenant Proprietary Data
The Tenant retains absolute ownership over customer contact profiles, chat transcripts, and corporate documentation deposited into the software.
V-Livechat Property
All platform software source code, algorithms, visual styles, branding, and registered trademarks remain the exclusive property of V-Livechat.
7. Suspension, Termination & Data Export
Tenants may cancel subscriptions at their discretion. V-Livechat reserves the right to suspend or terminate accounts engaging in egregious policy violations following written or electronic notification.
Data Retention & Portability: Upon agreement termination, Tenants are granted a 30-day grace window to export historical conversational archives prior to permanent secure data disposal.
8. Governing Law & Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws of the Socialist Republic of Vietnam.
Any dispute arising hereunder shall first be resolved through good-faith amicable conciliation. In the absence of settlement within 30 business days, disputes shall be submitted to competent arbitration or courts in Vietnam.
Legal & Privacy Department
If you have any questions or requests regarding our privacy practices or terms, please contact us: