No conversation ever slips through the cracks
Website, Facebook, Zalo and Telegram flow into one inbox. AI Agent replies within seconds, hands off to a human the moment it's out of its depth, and an SLA clock runs on every conversation.
Connected channels
Wherever customers message, you reply from one place
Four channels, one queue. Agents don't juggle four windows or try to remember who answered whom.
Features
Everything a support team needs, nothing it doesn't
Six building blocks for a shift where nothing falls through.
Unified inbox
Every channel in one place. Conversation history follows the customer, uninterrupted when the owner changes.
AI Agent & scripts
The agent follows the script you build, looks up business data on its own, and hands off to a human the moment it's out of its depth.
Assignment & SLA
Work is split by team and current load. Alerts fire before a deadline is missed, not after.
99.2% On-time
Forms & feedback
Collect information right inside the chat. The moment a customer rates you, it's in the report.
Executive monitoring
Built-in reports: agent performance, service quality, visitor traffic, trends.
Widget & multi-domain
Customize the chat widget's colour, position and copy. One system serving many brands, each domain with its own identity.
Knows exactly when to hand off to a human
You build a script by chaining steps together. The agent follows that same flow — asking for full details before it looks anything up, and stopping wherever a human needs to decide.
- ✓Follows the script, never improvises an answer
- ✓Looks up business data on its own through the tools you register
- ✓Hands off to a human with the full conversation context
Seamless Human Handoff
Zero disruption to the customer experience when transitioning from AI to human specialists.
Customer opens a conversation
The agent detects the topic and picks the matching script.
Asks for full details
Missing an order code? It asks for the order code. No guessing, no making things up.
Looks up the data
Calls the exact business tool you registered and reads the real result.
Is this within its authority?
This is where the flow splits — and where the real value is.
Replies, or hands off
Monitoring
Run the floor by numbers, not by gut feel
Built-in reports answer the three questions every manager asks each morning: who's overloaded, which conversation is about to miss its deadline, and whether quality is trending up or down.
| Agent | Current load | Status | ||
|---|---|---|---|---|
👩💼Agent-01 (Lan Anh) | 82% | 9s | 37 | available |
👨💼Agent-02 (Minh Tuan) | 96% | 21s | 44 | overloaded |
🤖AI Agent | 54% | 1.5s | 218 | available |
👩💻Agent-03 (Hai Yen) | 31% | 14s | 12 | on break |
Alerts fire at 95% load — before customers wait, not after.
Illustrative figures.
Security & operations
Conversation data is your asset
You choose where the data lives, and who carries the infrastructure shift. Same release pace, same support level — the only difference is who operates it.
V-Livechat runs it
No infrastructure team needed. We handle servers, backups, monitoring and upgrades. You're up and running the same day.
You self-host
All conversations stay inside your own infrastructure and never leave it. We set it up with you the first time and hand over the operations docs.
Continuous updates
New features and patches ship regularly under the contract.
A fixed technical contact
One engineer stays with you for the whole contract — not a call centre.
30-day trial
Full features, no card, no lock-in.
Pricing
Three ways to deploy, three sets of limits
Priced per system, not per individual seat. A system is one isolated database — Shared cloud gives you one system, Dedicated cloud gives you several running in parallel on infrastructure that's yours alone.
One system on shared infrastructure, backups and monitoring included. Need more systems or Enterprise scale? Move to Dedicated cloud.
Growth
Support teams standardizing their process for the first time
$600/mo
- 1systems
- 10agents on duty
- 1AI Agent
- 5conversation scripts
- 1domains
Business
Multiple teams, with a committed response time
$1,400/mo
- 1systems
- 30agents on duty
- 3AI Agents running in parallel
- 20conversation scripts
- 3domains
Scale as you need
Priced per unit, added to the base price. Adjust up or down monthly.
Shared cloud puts your one system alongside other customers', each with its own separate database, and has no Enterprise tier. Dedicated cloud reserves a server cluster for you and runs several systems in parallel, which costs more. Self-hosted is the cheapest since you cover the infrastructure yourself — servers, databases and file storage priced to your own scale. Figures are illustrative; actual pricing is agreed per contract.
FAQ
What gets asked before signing
Something else? Ask it straight in the demo.
Because the real cost sits at the system level, not the seat count: every customer gets their own database, their own backups and their own on-duty team, whether they're on shared or dedicated infrastructure. Pricing by seat would make you think twice every time you add someone — the opposite of what full shift coverage needs.
Shared gives you ONE system running alongside other customers' on the same server cluster, but each customer's database is fully separate — no one can read anyone else's data. Dedicated cloud reserves a whole cluster for you and runs SEVERAL systems in parallel, one per brand, with your choice of server region and custom configuration. The Enterprise plan is only available on Dedicated cloud. Most customers start on Shared and move to Dedicated once they add a brand or their load grows.
A Linux server for the app, a database, and a place to store attachments. Our team sets it up with you during the first install and hands over the operations docs. The limits match Dedicated cloud's Business plan, but this is a leaner build: monitoring, alerts, automatic backups and weekly upgrades are yours to run.
Per unit, added on top of the plan's base price. Four things can be added: agent seats, AI Agents, scripts, and domains. Adjust up or down monthly — no annual commitment.
Yes. Conversations, customers and configuration all carry over. The move is scheduled in advance so it lands outside peak hours.
You do. On self-hosted, data never leaves your own infrastructure. On cloud, the data is still yours and can be exported at any time.
You pick a plan and a deployment, or you stop. Nothing is charged automatically since no card is required to start. Whatever you configured during the trial stays in place if you continue.
Contact
Try it on your own data
A 30-minute demo, no slides. We build one script that matches your real workflow and show it running.
- 01You send your detailsWe reply within business hours.
- 02A 30-minute callWe hear your current workflow and scope the trial.
- 0330-day trialYour own system, your own data, no card required.